Frequently Asked Questions

LightBeam Fibre is accessible in urban areas and certain rural communities trough out New Zealand. If you find yourself outside the direct Fibre…

Typically, we don't. Our philosophy is simple – if we consistently provide excellent service and meet your expectations, we believe you'll…

We follow a Bring Your Own (BYO) modem approach to keep costs low, enabling us to offer you more affordable services. If you don't have an…

To streamline operations and offer you cost-effective services, we exclusively accept Debit Card and Credit Card payments.

Upon signing up, you'll…

Regrettably, we do not provide phone lines as part of our services. We recommend customers to maintain a fully charged and active mobile device…